Terms & Conditions

As a service to our customers, please review the following terms and conditions that govern your use of the www.gemgarments.com site. www.gemgarments.com reserves the right to update or modify these terms of use at any time without prior notice to you. For this reason, we recommend that you review these Terms of Use whenever you use this site.

Exchange Policy
We have a strict “No Exchange/ No Refund” policy. We will only entertain a request for an exchange if the product(s) received has a manufacturing defect or any damage. To be eligible for an exchange, please notify us within 48 hours of receiving the item.

Price and Content Information
While www.gemgarments.com strives to provide accurate pricing information, pricing or typographical errors may occur.www.gemgarments.com cannot confirm the price of an item until after you order. If an item is listed at an incorrect price due to an error in pricing, www.gemgarments.com shall have the right, at www.gemgarments.com sole discretion, to refuse or cancel any orders placed for that item. If an item is mispriced, gem garments may, at www.gemgarments.com’s, either contact you for instructions or cancel your order and notify you of such cancellation.

Delivery Charges
Charges for international orders are calculated based on the destination and the weight of your shipment. Duties and taxes are not included in the price of the goods you purchase online and will not be included in the overall shipping costs you pay. Also, please ensure to check the customs duty and tax charges (if any) of your shipment as the charges will be payable to the courier company at the time of the delivery.

Custom/Duties/Taxes
When ordering goods from www.gemgarments.com for delivery overseas you may be subject to pay Import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for Customs clearance must be paid by you; We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from www.gemgarments.com, you are considered the Importer of record and must comply with all laws and regulations of the country in which you’re receiving the goods. Your privacy is important to us, and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by Customs Authorities.

Contact Information / Complaints Handling
With regards to complaints about your purchase, please send us a picture highlighting the issue at +923234293333 and allow us to get back to you within 2 business days.